Customer Care Specialist

Paso Robles

Hourly rate: $16-$17/hr.

Description

Our North County manufacturing client is looking for a full-time Customer Care Specialist to join their team.

 

This is a temp-to-hire opportunity.

 

Job duties include:

  • Takes calls from customers and answers questions or provides information, including research of information and follow-through
  • Assists Sales Engineers with updates on projects, and provides drawing and print information and other support as necessary
  • Processes requests for quotes, working with Product Development Coordinators.
  • Processes Invoices.
  • Processes customer purchase orders, confirming pricing and due dates. Coordinates due dates with planning and Tooling departments and communicates status of order to customer at appropriate times
  • Processes customer complaints, initiates complaint form, logs, and forwards to appropriate department.
  • Follows up complaints with correspondence explaining findings, corrects action, updates log and closes.
  • Issues credits, orders rework or replacements, as needed, and follows through to close.
  • Schedules customer visits and audits, internal meetings and conference calls.

 

Requirements:

  • Proficient in MS Office
  • Previous customer service experience a must
  • Excellent written and verbal communication skills

 

 

 

San Luis Personnel Services is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, age, national origin, marital status, registered domestic partner status, ancestry, genetics, physical or mental disability, medical condition including genetic characteristics, sexual orientation, citizenship status, military status, status as a disabled or other protected veteran or any other consideration made unlawful by federal, state or local laws.

 

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3220 S. Higuera Street San Luis Obispo, CA 93401